Customer Experience Consultant
About the job
As a Customer Experience Consultant, you will be the first point of contact for internal enquiries from our STARS Hospital client base. This job is vital in ensuring smooth communication and timely support for maintenance and service requests, making a real impact in a dynamic hospital environment. The team thrives in a supportive and collaborative atmosphere, where flexibility and personal growth are encouraged.
You'll be responsible for
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Managing client enquiries
Handling client enquiries via phone, email, and face-to-face interactions to ensure smooth communication.📝
Logging service requests
Coordinating urgent breakdowns with the operations team and logging service requests efficiently.🏢
Reception duties
Welcoming visitors, signing in contractors, and managing inductions to maintain a professional environment.Key criteria
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Customer service experience
Demonstrated experience in delivering exceptional customer service.View
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Organisational skills
Proven ability to manage multiple tasks efficiently.View
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Tech-savvy
Experience with various software systems and eagerness to learn.View
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