Pepper Money ANZ1 follower17 jobs

Customer Retention Manager

Mid levelSeniorFull-timeHybridParramatta NSW 2150, AustraliaMarketingCustomer successPosted 1 day ago
Pending fitX of Y criteria met

About the job

The Customer Retention Strategy Manager at Pepper Money is a pivotal job focused on designing and delivering a proactive retention strategy. This position plays a crucial role in reducing attrition, boosting customer lifetime value, and strengthening Pepper’s competitive edge. The team thrives on collaboration, innovation, and a shared commitment to helping customers succeed.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Hatch Placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2025 Hatch
  • Privacy
  • Terms
Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🎯

Owning the strategy

Designing, delivering, and optimising a retention model aligned to business goals.
🚀

Driving engagement

Creating retention campaigns, loyalty programs, and offers that keep customers longer.
🏆

Leading the team

Building a new retention function, developing capability, and fostering a culture of accountability and advocacy.

Key criteria

📊

Retention strategy expertise

Proven success in developing retention strategies and loyalty programs.

View

👥

Leadership experience

Experience building and coaching high-performing teams.

View

📈

Analytical skills

Skilled in interpreting data and providing actionable insights.

View

View more

View your fit

5 criteria for this job
Retention strategy expertise
Proven success in developing retention strategies and loyalty programs.

View

Leadership experience
Experience building and coaching high-performing teams.

View

Analytical skills
Skilled in interpreting data and providing actionable insights.

View

Influential communication
Confident in engaging stakeholders and challenging the status quo.

View

Customer-centric focus
Passion for creating engaging retention experiences for customers.

View

A meaningful career starts with a match

Similar jobs

View all
Databricks
Databricks
Sr. Manager, Customer Enablement (APJ)Sydney, NSW · Full-time
The Sr. Manager, Customer Enablement at Databricks is a pivotal job that focuses on empowering enterprise organizations to harness the full potential of data and AI. By leading a dynamic team, you will directly influence customer retention and growth through tailored training and enablement strategies. Collaboration with various stakeholders is key, as you work together to create impactful learning solutions that drive measurable business outcomes.
Databricks
Databricks
Sr. Manager, Customer Enablement (APJ)Melbourne, VIC · Full-time
As a Senior Manager in Customer Enablement at Databricks, you will play a pivotal role in empowering enterprise organizations to harness the full potential of data and AI. Your leadership will drive the commercial success of training and enablement initiatives across the APJ region, directly influencing customer retention and growth. Collaborating with a dynamic team, you will foster a culture of excellence and strategic partnership, ensuring that our customers are equipped with the knowledge and confidence to thrive.
Vanta
Vanta
Manager, Customer Success – UpmarketSydney, NSW · Full-time
As the Manager of Upmarket Customer Success at Vanta, you will lead a dedicated team focused on onboarding, adoption, and retention for a rapidly growing customer segment. Your leadership will empower your team to create meaningful customer relationships and drive measurable impact. Collaboration with various departments will be key, as you work together to enhance customer experiences and outcomes.
SafetyCulture
SafetyCulture
Manager, Customer SuccessSydney, NSW · Full-time
Join a dynamic global tech company that prioritizes making a difference in the lives of our customers. At SafetyCulture, you will be part of a team that embraces innovation and collaboration, focusing on building tools that enhance the work experience for billions of people worldwide. The culture encourages ownership, creativity, and a commitment to continuous improvement, making it an exciting place to grow your career.