About the job
The Customer Service Officer at DP World plays a vital role in managing customer relationships and coordinating vehicle logistics activities to ensure a seamless experience. This position is essential for maintaining high levels of customer satisfaction and operational efficiency. The team thrives on collaboration, communication, and a commitment to delivering exceptional service.
You'll be responsible for
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Managing customer relationships
Acting as the primary customer contact, ensuring seamless shipment execution and prompt issue resolution.🚗
Coordinating vehicle logistics activities
Overseeing end-to-end vehicle logistics to provide a seamless customer experience.💰
Preparing accurate quotes and rate updates
Supporting and mentoring team members while ensuring accurate pricing for services.Key criteria
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Fluent Mandarin and English skills
Proven ability to communicate effectively in both languages.View
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5+ years in import freight operations
Demonstrated experience managing customer service in logistics.View
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Advanced Excel skills
Strong proficiency in Excel, including data analysis and reporting.View
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