Customer Service Manager
Mid levelFull-timeOfficeQueensland, AustraliaAdministrationCustomer servicePosted 18 hours agoVerified 1 day ago
About the job
Join the Harvey Norman team in Gladstone as a Customer Service Manager, where your passion for customer service will shine! This job is all about delivering great service and ensuring customer satisfaction in a vibrant retail environment. The team values collaboration, support, and a positive atmosphere, making it a fantastic place to grow your career.
You'll be responsible for
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Managing customer repairs and servicing
Actively manage Harvey Norman customer repairs and servicing to ensure timely and effective solutions.💻
Updating service database
Tag faulty products, liaise with service agents and suppliers, and keep the service database up-to-date.🌟
Providing outstanding customer service
Keep customers informed about the status of their repairs and ensure exceptional service throughout the process.Key criteria
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Customer service experience
Demonstrated experience in a customer-focused retail environment.View
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High-volume administration skills
Proven experience in managing high-volume administrative tasks.View
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Organisational skills
Ability to prioritise tasks effectively in a dynamic setting.View
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