About the job
This job is all about leading a dynamic team of Customer Solutions Managers who are passionate about accelerating cloud adoption and maximizing customer value. By guiding customers through complex transformations, you will play a crucial role in ensuring long-term retention and growth. The team thrives on collaboration, aligning with AWS Leadership Principles to create a high-performing environment.
You'll be responsible for
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Leading a team of Customer Solutions Managers
Coaching and developing a team focused on public sector accounts to drive cloud adoption and customer success.📈
Owning customer outcomes
Ensuring adoption, value realization, retention, and expansion for customers.⚙️
Driving operational excellence
Utilizing metrics such as usage growth and customer health scores to enhance service delivery.Key criteria
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7+ years leading customer solutions teams
Experience coaching and developing teams for customer success.View
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7+ years in large-scale IT deployment
Proven background in managing extensive IT programs.View
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Experience implementing AWS/cloud services
Knowledge of cloud technologies and their application.View
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