About the job
This job is about empowering customers to achieve their business outcomes faster through Microsoft’s products and services. As a Customer Success Account Manager (CSAM), you will be the primary delivery lead for strategic enterprise customers, helping them realize value across Digital Cloud platforms. The team thrives on collaboration, leveraging technical expertise and business acumen to ensure customer success and satisfaction.
You'll be responsible for
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Customer relationship management
Building and coaching others on customer, partner, and internal stakeholder engagement strategies to enable quality solution delivery and health.🚀
Customer success leadership
Leading the strategic execution of program planning and customer-facing program reviews to address agreed-upon customer outcomes and account priorities.🔧
Technical relevance
Understanding and aligning Microsoft solutions and technical capabilities to customer needs and priorities to enable customer success.Key criteria
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Relevant educational background
Bachelor's or Master's in Business or Computer Science.View
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Proven relationship-building skills
Experience engaging with senior executives in strategic accounts.View
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Strong analytical capabilities
Demonstrated ability to plan and manage multiple engagements.View
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