Microsoft40 followers54 jobs

Customer Success Account Manager

Mid levelFull-timeHybridAustraliaSydney NSW, AustraliaMelbourne VIC, AustraliaCustomer successPosted 3 days agoVerified 3 days ago
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About the job

The Customer Success Account Manager (CSAM) job is all about empowering strategic customers to achieve their business goals using Microsoft’s products and services. This role is vital in ensuring customers realize value from their investments, making a significant impact on their success. The team thrives on collaboration, innovation, and a growth mindset, creating an inclusive environment where everyone can excel.

You'll be responsible for

🤝

Managing customer relationships

Supporting foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and customer health.
🎯

Leading customer success initiatives

Listening to customer conversations and aligning objectives with the current Microsoft portfolio of work.
🚀

Driving program delivery and management

Supporting the delivery of program planning and customer-facing program reviews to achieve customer outcomes.

Key criteria

🎓

Relevant degree

Bachelor's or Master's in Business or Computer Science.

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☁️

Cloud and AI experience

Proven experience with Cloud & AI technologies.

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📊

Program management skills

Demonstrated experience in program and project management.

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Meet the team

About the company

View your fit

4 criteria for this job
Relevant degree
Bachelor's or Master's in Business or Computer Science.

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Cloud and AI experience
Proven experience with Cloud & AI technologies.

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Program management skills
Demonstrated experience in program and project management.

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Customer success management
Experience in customer success or similar roles.

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