Customer Success Architect
About the job
The Cortex Customer Success Architect job is all about empowering clients to prevent cyberattacks and streamline security processes. This position plays a crucial role in enhancing customer success through collaboration and technical expertise. The team thrives on innovation and teamwork, ensuring that every voice is heard and every idea counts.
You'll be responsible for
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Providing guidance
Offering guidance and assistance to enable effective customer deployment and customization of their XDR/XSIAM platform throughout the customer lifecycle.🧑🏫
Acting as product experts
Ensuring the team acts as the product Subject Matter Experts (SMEs), assisting customers with their product questions and technical requirements.🤝
Collaborating with teams
Working together with product and engineering teams to ensure customers and partners maximize their use of our products.Key criteria
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Python scripting experience
Proven experience developing and maintaining scripts in Python.View
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Cloud technology familiarity
Experience with cloud providers like GCP, AWS, or Azure.View
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Security design expertise
Demonstrated experience in security design and architecture.View
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