Customer Success Partner
About the job
This job is all about being the vital link between customers, sales teams, and freight operations. As a Customer Success Partner, you will play a crucial role in supporting the growth and retention of key Freight customers across the TGE network. The team thrives on collaboration, problem-solving, and delivering exceptional customer experiences every day.
You'll be responsible for
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Partnering with sales and operations
Partner closely with Sales and Operations to support major Freight customers📈
Monitoring service performance
Monitor and report on service performance, DIFOT and customer KPIs⚡
Managing customer escalations
Manage customer escalations and drive timely resolutionsKey criteria
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Customer success experience
Demonstrated experience in customer success or account management.View
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Sales support background
Proven background in supporting sales teams and achieving growth.View
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Strong communication skills
Effective communication with stakeholders at all levels.View
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