About the job
The Customer Success Engineer (CSE) at Darktrace plays a vital role in ensuring existing customers receive top-notch technical product solutions. This job is all about supporting the adoption of the Darktrace platform, enhancing customer experience, and identifying new use cases to maximize value. The CSE team thrives on collaboration, working closely with various stakeholders to meet customer needs and drive growth.
You'll be responsible for
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Supporting customer adoption
Helping customers effectively adopt and utilize the Darktrace platform and services.🔍
Conducting deployment reviews
Performing discovery and architecture design reviews to ensure maximum value delivery.🤝
Building relationships
Forming productive relationships with customers and internal teams to enhance collaboration.Key criteria
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2+ years in cybersecurity or related field
Experience in Customer Success Engineering or Technical Account Management is essential.View
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Strong knowledge of cloud networking
Proficiency in AWS, Azure, or GCP is crucial for effective customer support.View
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Experience in cybersecurity solutions
Familiarity with Email Security, Incident Response, or Cloud Security Architecture is preferred.View
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