About the job
Aircall is an innovative AI-powered customer communications platform that is transforming how companies engage with their customers. With a mission to help every customer-facing team work smarter, Aircall combines voice, SMS, WhatsApp, and AI into one seamless workspace, enabling businesses to drive revenue, achieve faster resolutions, and scale effectively. The team values customer obsession, continuous learning, and collaboration, creating an environment where impact is visible and growth is real.
You'll be responsible for
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Growing and nurturing
Manage and develop a portfolio of accounts, building strong relationships with key contacts and driving positive outcomes for our customers.đ
Driving growth and minimizing churn
Maximize account growth opportunities, mitigate potential risks, and handle upsells and renewals, all while maintaining a quarterly quota.đŹ
Articulating value
Communicate Aircallâs value proposition clearly and effectively, ensuring customers understand and leverage the product to its full potential.Key criteria
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2+ years in customer success or account management
Experience in B2B SaaS environments is essential.View
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Strong communication skills
Ability to build rapport with diverse stakeholders.View
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Quota and negotiation proficiency
Experience handling renewals and upsells effectively.View
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