Customer Success Specialist - Real Estate
About the job
The Customer Success Specialist position at Cotality is all about empowering clients and ensuring their success with Plezzel, our flagship digital marketing product for real estate agencies. By managing a portfolio of clients across South Australia, Northern Territory, and Western Australia, you will play a crucial role in building relationships, providing ongoing support, and driving client satisfaction. The team values collaboration, innovation, and a diverse work culture where everyone can thrive and make a meaningful impact.
You'll be responsible for
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Managing a regional portfolio
Take ownership of your assigned accounts across South Australia, Northern Territory, and Western Australia, ensuring client satisfaction and success.🚀
Onboarding new clients
Provide tailored onboarding experiences that set customers up for success with Plezzel, ensuring they understand how to utilize the platform effectively.📞
Providing ongoing support and engagement
Regularly engage with clients through a mix of inbound and outbound communication, maintaining a 50/50 split to ensure proactive support.Key criteria
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2+ years in customer engagement
Experience in customer service, sales, or hospitality environments.View
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Growth mindset
Willingness to confidently engage clients and learn.View
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Strong communication skills
Ability to handle challenging conversations effectively.View
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