About the job
This job is all about supporting Metricon customers through their pre-build process in a vibrant team environment. You'll play a crucial role in ensuring customer satisfaction by managing expectations and providing updates, all while collaborating with various internal teams. The team thrives on continuous learning and development, making every day an opportunity to grow and excel.
You'll be responsible for
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Managing customer expectations
Effectively manage customer expectations and keep them informed about the status of their home during the pre-construction process.❤️
Building customer relationships
Deliver exceptional customer service while building and maintaining strong relationships with clients.🔗
Coordinating with internal teams
Liaise with drafting, estimating, studio, and external suppliers to coordinate client variations as needed.Key criteria
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Customer service experience
Demonstrated experience in a customer-focused role managing expectations.View
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Project management skills
Experience managing multiple customer portfolios through pre-construction.View
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Interpersonal skills
Proven ability to build rapport with customers and stakeholders.View
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