Early Customer Assistance Sydney
About the job
Join the Early Customer Assistance team, a dedicated group that helps customers manage their financial commitments by finding mutually agreeable payment solutions. As an Early Customer Assistance Specialist, you will engage with CommBank customers facing payment arrears through both outbound and inbound calls, focusing on understanding their situations and providing exceptional customer service. The team thrives in a fast-paced environment, where motivation, empathy, and strong negotiation skills are key to success.
You'll be responsible for
No responsibilities listed
Key criteria
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Customer service experience
Demonstrated experience providing excellent customer service in a fast-paced environment.View
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Negotiation skills
Proven ability to negotiate mutually agreeable payment solutions with customers.View
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Effective listening skills
Strong listening skills to understand customer situations and needs.View
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