Head of Customer Success
About the job
Heidi is on a mission to revolutionise healthcare with an AI Care Partner that supports clinicians throughout their journey, from documentation to care delivery. This job is pivotal in shaping the Customer Success function in Australia, ensuring that the value of this function is understood and championed across all customer segments. The team thrives on collaboration, innovation, and a shared purpose to strengthen the human connection in healthcare, making every effort to enhance customer experiences and drive growth.
You'll be responsible for
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Building and leading the Customer Success function
Defining its strategy and translating that into actionable plans, the operating model and function-level KPIs.đ
Leading the development of a world-class customer experience
Setting a high bar for quality and accountability.đ
Driving customer retention and satisfaction
Implementing best-in-class processes and strategies to foster growth.What we're looking for
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Proven experience in customer success leadership
Demonstrated success in scaling Customer Success functions regionally or globally.View
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Data-driven approach to customer metrics
Expertise in churn, retention, and Net Promoter Score (NPS) analysis.View
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Exceptional communication and influence skills
Ability to advocate for Customer Success at an executive level.View
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