Key Account Manager
About the job
The Key Account Manager at Toll plays a vital role in driving commercial growth and service excellence across a strategic portfolio of freight forwarding customers. This job is essential for building long-term client relationships and ensuring service delivery meets or exceeds expectations. The team thrives in an open and inclusive culture, where collaboration and support are key to achieving shared goals.
You'll be responsible for
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Owning and growing key client relationships
Own and grow key client relationships as the single point of accountability, building trusted, multi-level stakeholder partnerships and proactively managing escalations to ensure customer satisfaction and SLA adherence.📅
Leading client governance and engagement
Lead structured client governance and engagement, including regular business and performance reviews, KPI management, and senior-level, face-to-face interactions to ensure delivery excellence and continuous improvement.📈
Driving strategic account growth
Drive strategic account growth and commercial outcomes, developing account strategies, expanding share of wallet, identifying cross-sell and new solution opportunities, and supporting rate negotiations and contract renewals in line with governance standards.Key criteria
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5+ years in freight forwarding or logistics
Demonstrated experience in managing complex customer relationships.View
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Proven account leadership skills
Experience driving strategic outcomes and growing key accounts.View
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Advanced analytical skills
Strong data interpretation and proficiency in Excel and CRM tools.View
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