Key Account Manager
About the job
The Key Account Manager at Toll plays a vital role in driving commercial growth and service excellence across a strategic portfolio of freight forwarding customers. This job is all about building trusted relationships and ensuring high standards of operational performance while adapting to change and transforming customer experiences. The team thrives in an open and inclusive culture, where ideas are shared, and contributions are recognized, creating a supportive environment for personal and professional growth.
You'll be responsible for
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Owning and growing key client relationships
Own and grow key client relationships as the single point of accountability, building trusted, multi-level stakeholder partnerships and proactively managing escalations to ensure customer satisfaction and SLA adherence.📋
Leading client governance and engagement
Lead structured client governance and engagement, including regular business and performance reviews, KPI management, and senior-level, face-to-face interactions to ensure delivery excellence and continuous improvement.🚀
Driving strategic account growth
Drive strategic account growth and commercial outcomes, developing account strategies, expanding share of wallet, identifying cross-sell and new solution opportunities, and supporting rate negotiations and contract renewals in line with governance standards.Key criteria
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5+ years in freight forwarding or logistics
Demonstrated experience in account management and logistics operations.View
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Proven account leadership skills
Experience managing complex customer relationships and driving growth.View
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Advanced analytical skills
Strong data interpretation and proficiency in Excel and CRM platforms.View
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