Lead Specialist Solution Engineer | Service Cloud
About the job
The Service Cloud Solution Engineer is a pivotal job that showcases tailored solutions to customers, driving innovation and customer success. By combining technical expertise with business acumen, this job plays a vital role in aligning Service Cloud solutions with customer needs. Collaboration and a passion for technology are at the heart of how the team operates, making it an exciting opportunity for those looking to make a meaningful impact.
You'll be responsible for
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Advocating for AI-powered Service Cloud solutions
Promoting the value of AI-driven solutions to customers and internal teams is a key responsibility.📊
Assessing business requirements and presenting findings
Evaluating customer needs and providing actionable insights is crucial for success.🚀
Developing and executing technical sales strategies
Creating and implementing effective sales strategies to demonstrate the value of AI-driven applications is essential.Key criteria
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Contact centre operations expertise
Strong understanding of contact centre processes and operations.View
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Collaboration and problem-solving skills
Proven ability to collaborate and solve technical issues in diverse settings.View
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Experience in CRM or AI-focused roles
Background as a Sales Engineer or Solution Architect in relevant industries.View
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