Manager, Feedback, Engagement and Advocacy
About the job
The Manager, Feedback, Engagement and Advocacy at The Salvation Army Aged Care is a vital position that champions the voices of older Australians. This role is all about leading a national approach to feedback, engagement, and advocacy, ensuring that the needs and insights of residents and clients shape the services provided. The team thrives on collaboration, compassion, and a shared commitment to making a meaningful impact in the lives of those they serve.
You'll be responsible for
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Coordinating feedback management
Coordinating national feedback and complaints management, including analysis, trend reporting, and service improvement🔍
Championing transparency
Championing open disclosure and transparency across all interactions with residents, clients, and families🗳️
Facilitating engagement forums
Facilitating resident and client engagement forums to ensure consumer voices influence governance and decision-makingKey criteria
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Consumer relations and feedback systems experience
Demonstrated experience in managing consumer feedback and complaints.View
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Knowledge of aged care standards
Understanding of regulatory frameworks in aged care services.View
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Stakeholder engagement skills
Strong skills in influencing and governance reporting.View
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