Patient Services Officer, Grade 1
About the job
Joining GenesisCare as a Patient Services Officer means becoming a vital part of a team dedicated to improving patient journeys. This role is all about creating a calm and supportive environment for patients, ensuring they feel welcomed and cared for from the moment they arrive. The team thrives on collaboration and compassion, making a genuine difference in people's lives every day.
You'll be responsible for
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Greeting patients
Greet and support patients with warmth and professionalism, both in person and over the phone.📞
Managing appointments
Book, confirm, and manage patient appointments and diaries to ensure a seamless experience.📄
Processing referrals
Receive and process patient referrals with care, accuracy, and attention to detail.Key criteria
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Customer service experience
Demonstrated experience in administration or reception within a busy environment.View
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Effective communication skills
Ability to communicate clearly and compassionately in sensitive situations.View
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Strong organisational skills
Proven ability to manage competing priorities and appointments efficiently.View
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