Patient Services Officer
About the job
Joining GenesisCare as a Patient Services Officer means becoming part of a passionate team dedicated to improving life outcomes for patients. In this meaningful, patient-facing job, you will ensure that patients feel supported and informed throughout their treatment journey. The team thrives on collaboration and creating a welcoming environment, making it a great fit for those who enjoy helping others.
You'll be responsible for
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Welcoming patients
Welcoming patients and supporting them through appointment bookings and enquiries.📅
Managing appointments
Booking, confirming, and managing patient appointments and diaries to support a smooth and positive patient experience.📄
Processing referrals
Receiving and processing patient referrals with care and attention.Key criteria
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Experience in administration or reception
Demonstrated experience in a busy, customer-focused environment.View
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Patient-centered service
Proven ability to provide thoughtful support to patients.View
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Clear communication skills
Ability to communicate calmly and kindly in sensitive situations.View
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