Patient Services Officer
About the job
GenesisCare is on the lookout for an enthusiastic and efficient Medical Receptionist (Patient Services Officer) to join their amazing team at Macquarie University Hospital. This job is all about being the first point of contact for patients on their cancer journey, ensuring they receive the best possible care. The team thrives on collaboration and is dedicated to providing quality administrative support in a fast-paced environment.
You'll be responsible for
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Providing excellent customer service
Acting as the first point of contact to patients and providing excellent customer service both face to face and over the phone.📅
Managing appointments
Booking and confirming patients for appointments and consultations.🗂️
Processing paperwork
Accurately processing relevant paperwork including data entry and managing patient records.Key criteria
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Patient care and customer service experience
Demonstrated ability to provide excellent patient care and service.View
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Exceptional phone communication skills
Proven ability to handle high volumes of patient inquiries.View
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Strong organisational skills
High attention to detail in managing appointments and records.View
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