Patient Services Officer
About the job
The Patient Services Officer at GenesisCare is a vital part of the team, dedicated to delivering exceptional administrative support in a radiation oncology setting. This job plays a crucial role in ensuring a seamless patient journey, working closely with clinical teams to maintain high standards of care. Join a supportive and professional environment that values teamwork and excellence in patient care.
You'll be responsible for
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Providing administrative support
Providing high-quality administrative support within a radiation oncology clinic, always ensuring best-practice patient service.👥
Acting as first point of contact
Acting as the first point of contact for patients and carers within the department, delivering a calm, respectful and professional experience.📞
Managing patient bookings
Managing patient bookings, confirmations, and clinic schedules in alignment with clinical workflows.Key criteria
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Proven experience in medical administration
Demonstrated experience in hospital or medical administration settings.View
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Understanding of patient flow and scheduling
Strong grasp of appointment scheduling and hospital processes.View
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Knowledge of patient billing and Medicare
Familiarity with billing, Medicare benefits, and health fund requirements.View
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