Relationship Manager, Commercial
About the job
This job is all about being the first point of contact for customer requests and managing a portfolio of clients to ensure outstanding service. By understanding customer needs and seeking opportunities for growth, you will play a vital role in maximizing business renewal and organic growth. The team values collaboration and is committed to providing a supportive environment where everyone can thrive.
You'll be responsible for
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Managing customer portfolios
Proactively manage the portfolio of customers to deliver professional fleet management services and be the primary day-to-day contact for all client requests.🤝
Supporting relationship managers
Support Relationship Managers in seeking to upsell other products and services to existing clients while building rapport and understanding client needs.📝
Preparing quotations
Prepare quotations within turnaround times and ensure follow-through and recording via won/lost business templates.Key criteria
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Customer service experience
Demonstrated experience in a customer service role is essential.View
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Business acumen
Strong understanding of business principles and commercial awareness.View
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Organizational skills
Proven ability to prioritize tasks and meet deadlines effectively.View
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