Vanta4 followers102 jobs

Renewal Specialist - APJ

JuniorMid levelFull-timeHybridSydney NSW, AustraliaSalesCustomer successPosted 3 weeks ago
Pending fitX of Y criteria met

About the job

As a Renewals Specialist at Vanta, you will play a crucial role in driving renewals and retention for early-stage companies. This job is all about building strong relationships with customers and aligning Vanta’s solutions with their business needs. The team thrives on collaboration, support, and a shared mission to help businesses earn and prove trust.

You'll be responsible for

🔄

Managing renewals and retention

Owning renewals and retention across a high-volume segment of early-stage companies using Vanta.
💬

Developing customer relationships

Establishing and maintaining effective, cooperative working relationships with customers, including objection-handling and problem-solving.
🤝

Collaborating on renewal strategies

Working with the Customer Success organization to ensure a positive customer experience and high growth retention.

Key criteria

📈

1+ years customer management experience

Experience managing customer relationships and renewals is essential.

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🗣️

Exceptional communication skills

Strong written and verbal skills for effective customer interactions.

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🔄

Ability to manage high volume renewals

Proven capability to handle numerous customer accounts efficiently.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
1+ years customer management experience
Experience managing customer relationships and renewals is essential.

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Exceptional communication skills
Strong written and verbal skills for effective customer interactions.

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Ability to manage high volume renewals
Proven capability to handle numerous customer accounts efficiently.

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Collaborative mindset
Experience working with cross-functional teams to enhance customer experience.

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Openness to AI tools
Willingness to leverage AI for improved efficiency and effectiveness.

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