About the job
The Senior Client Delivery Manager position at Optus is a vital opportunity to support major financial services clients, including a leading Big 4 bank. This job focuses on ensuring seamless, end-to-end service delivery across the Contact Centre environment, meeting all reporting, service outcomes, and operational commitments in a complex setting. The team values collaboration and effective communication, working closely with senior stakeholders to translate technical issues into actionable insights and drive solutions with urgency and precision.
You'll be responsible for
No responsibilities listed
Key criteria
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End-to-end customer reporting experience
Proven experience delivering comprehensive reporting outcomes in complex environments.View
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Strong customer relationship skills
Demonstrated capability in advocating for client needs and enhancing customer experience.View
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Expertise in managing escalations
Proven ability to resolve reporting-related issues and communicate outcomes effectively.View
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