Senior Housing Officer
About the job
This job within Housing and Homelessness Services is all about making a difference in people's lives by delivering essential housing solutions. Your work will directly impact diverse customer groups, helping them find the support they need. The team thrives on collaboration, open communication, and a commitment to safety, ensuring everyone feels valued and empowered.
You'll be responsible for
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Managing housing services
Manage complex social housing and housing assistance services and supervise Housing Officers delivering direct services to customers in person, by telephone, and through outreach services.💰
Conducting rent reviews
Work collaboratively to carry out annual rent reviews, engaging in tenancy conversations and assessing eligibility.👥
Supervising team activities
Supervise team activities, monitor performance, and address operational issues while ensuring a workplace safety culture.Key criteria
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Social housing and assistance experience
Demonstrated experience managing social housing and assistance services.View
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Stakeholder relationship management
Proven ability to develop effective relationships with diverse stakeholders.View
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Customer service focus
Experience engaging with customers to understand their needs and perspectives.View
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