About the job
This job is about joining a dynamic team at Canva that is redefining how the world experiences design. The impact of this position is significant, as it focuses on enhancing customer success and driving account growth, ultimately contributing to the overall satisfaction and engagement of clients. The team values collaboration, creativity, and adaptability, fostering an environment where everyone can thrive and grow.
You'll be responsible for
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Leading customer success initiatives
Extend Canva’s tradition of high customer satisfaction by managing the post-sale relationship with strategic accounts, ensuring a smooth onboarding and training process.🚀
Driving account growth
Build relationships and identify growth opportunities within existing accounts, collaborating with the account team to renew and expand services.📚
Creating best-in-class processes
Develop and implement efficient practices and playbooks that enhance team operations and customer satisfaction in a SaaS environment.Key criteria
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Enterprise-level post-sales experience in B2B SaaS
Proven track record of exceeding quota in enterprise environments.View
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Data-driven decision-making
Experience using analytics to influence customer choices.View
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Strong relationship-building skills
Ability to build trust and collaborate cross-functionally.View
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