The Account Development Manager position is all about driving growth and managing relationships within the Small Law sector. This role is crucial for delivering commercial outcomes across a portfolio of Small Enterprise Law Firm accounts. The team thrives on collaboration, problem-solving, and celebrating successes together.
You'll be responsible for
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Managing commercial conversations
Overseeing all commercial interactions with assigned accounts, focusing on growth opportunities and maintaining strong relationships with existing clients.🔄
Identifying upsell/cross-sell opportunities
Collaborating with the Client Engagement Manager to execute on upsell and cross-sell opportunities.❓
Handling customer queries
Addressing customer queries from the automated renewal process and managing cancellation and downsell requests effectively.