Account Development Manager
About the job
The Account Development Manager position is all about driving growth and managing relationships within the Small Law sector. This role is crucial for delivering commercial outcomes across a portfolio of Small Enterprise Law Firm accounts. The team thrives on collaboration, problem-solving, and celebrating successes together.
You'll be responsible for
💬
Managing commercial conversations
Overseeing all commercial interactions with assigned accounts, focusing on growth opportunities and maintaining strong relationships with existing clients.🔄
Identifying upsell/cross-sell opportunities
Collaborating with the Client Engagement Manager to execute on upsell and cross-sell opportunities.❓
Handling customer queries
Addressing customer queries from the automated renewal process and managing cancellation and downsell requests effectively.Key criteria
📈
Proven account management experience
Demonstrated experience managing client relationships in SaaS or legal sectors.View
💼
Strong commercial acumen
Ability to identify and capitalize on growth opportunities.View
🗣️
Excellent communication skills
Proficient in negotiation and engaging with clients effectively.View
View more
