Podium6 jobs

Customer Success Manager

Mid levelSeniorFull-timeHybridMelbourne VIC, AustraliaBusiness operationsSalesCustomer successPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The Customer Success Manager job at Podium is all about empowering small business customers to unlock the full potential of Podium's platform. This role is crucial in driving customer success, ensuring that businesses not only adopt the technology but also thrive with it. The team values creativity, fast-paced environments, and a commitment to making customers wildly successful, making it a vibrant place to work.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📈

Driving customer outcomes

Helping businesses set goals and track performance using Podium.
💡

Offering strategic recommendations

Solving real-world problems and driving product adoption.
📊

Managing a high-volume customer portfolio

Using playbooks, automation, and scalable outreach to support customers effectively.

Key criteria

📈

Customer success experience

Proven experience in account management or customer success roles.

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🗣️

Strong communication skills

Demonstrated ability to communicate effectively with diverse clients.

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🤝

Influencing skills

Proven ability to influence customer decisions and drive outcomes.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Customer success experience
Proven experience in account management or customer success roles.

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Strong communication skills
Demonstrated ability to communicate effectively with diverse clients.

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Influencing skills
Proven ability to influence customer decisions and drive outcomes.

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SaaS experience
Experience in SaaS or tech-enabled businesses is a plus.

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SMB industry knowledge
Familiarity with SMBs in automotive, healthcare, or retail sectors.

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