Customer Value Architect
About the job
The Customer Value Architect at CrowdStrike plays a pivotal role in ensuring customers realize the full value of their cybersecurity investments. By driving onboarding, adoption, and ongoing support, this job is essential for minimizing churn and fostering strong relationships with clients. The team thrives on collaboration, innovation, and a shared commitment to customer success, making it a dynamic and rewarding environment.
You'll be responsible for
🛠️
Leading onboarding execution
Overseeing the onboarding process and defining customer success plans to ensure smooth transitions.📊
Conducting business value analyses
Performing analyses to demonstrate ROI and financial impact for customers.📅
Driving strategic Flex adoption
Partnering with customers to develop and execute adoption roadmaps aligned with their security objectives.Key criteria
📈
8+ years of relevant experience
Proven background in customer success and cybersecurity solutions.View
🤝
Expert-level customer engagement skills
Demonstrated ability to build trust and relationships with clients.View
💡
Strong financial acumen
Ability to calculate and communicate ROI metrics effectively.View
View more
