Airwallex
Growth Account Manager
About the job
The job is about joining Simpro's rapidly expanding Customer Success organisation as an Account Manager. This position plays a crucial role in building strong relationships with clients, driving product adoption, and ensuring customer satisfaction. The team values collaboration, clear communication, and a growth mindset, creating an environment where everyone can thrive.
You'll be responsible for
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Owning renewals and reducing churn
Manage end-to-end renewal processes for your book of accounts with accuracy and consistency, run proactive outreach and usage reviews to identify at-risk customers before they churn, and maintain clean renewal forecasts.📈
Driving product adoption and customer health
Conduct regular check-ins and usage reviews to ensure customers are using what they've paid for, help customers improve their workflows through straightforward guidance and best practices, and handle escalations calmly.🗂️
Maintaining structure and discipline
Follow established playbooks, keep accurate records, manage administrative tasks, and identify small growth opportunities across your portfolio.What we're looking for
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Proven account management experience
Demonstrated experience managing 100+ accounts in SaaS environments.View fit
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Ownership of renewals and churn reduction
Experience successfully driving renewals and minimizing churn.View fit
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Strong customer relationship skills
Ability to build trust and communicate effectively with SMB clients.View fit
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