About the job
The Renewal Manager job at PagerDuty is all about driving customer satisfaction and retention through effective management of subscription renewals. This position plays a crucial role in ensuring that customers continue to find value in their software, which is essential for the company's success. The team thrives on collaboration and values a proactive approach to problem-solving, making it a dynamic and rewarding environment.
You'll be responsible for
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Owning the subscription renewals process
Managing the renewals process for assigned customers and collaborating with internal resources to enhance customer contracts and relationships.🚀
Executing customer success plays
Working with the Customer Success Manager to increase software adoption and deliver business value to accounts.📋
Maintaining accurate information in Salesforce
Keeping up-to-date records for accounts, opportunities, customer contacts, and renewal pipelines.Key criteria
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3+ years in renewals management
Demonstrated experience managing subscription renewals and account relationships.View
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Experience in technology or SaaS
Background in technology or Software as a Service environments.View
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Proficiency in Salesforce
Experience maintaining accurate account and renewal information in Salesforce.View
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