Renewal Manager
About the job
The job of a Renewal Manager at monday.com is all about engaging with customers to ensure timely renewals and drive growth through upselling and cross-selling. This position plays a crucial role in the Chief Revenue Officer Team, contributing to customer retention and continuous improvement of processes. The team thrives on collaboration and innovation, creating a supportive environment where everyone can excel.
You'll be responsible for
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Driving renewal processes
Owning the renewal processes from outreach and negotiation to confirmation.🤝
Collaborating with teams
Working closely with Customer Success, Finance, and Sales teams to retain contracts and support growth.📚
Enhancing renewals playbook
Improving the renewals process playbook to maximize account retention and ARR.Key criteria
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2+ years in client-facing roles
Experience in SaaS environments enhances customer engagement.View
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Strong negotiation skills
Ability to negotiate renewal terms effectively for mutual benefit.View
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Experience with renewal processes
Proven track record of managing end-to-end renewal processes.View
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