About the job
The Renewal Specialist at Docusign plays a crucial role in maintaining and enhancing customer relationships while ensuring contract renewals. This position is all about driving customer satisfaction and retention, making a significant impact on the business. The team values collaboration and strives to create a supportive environment where everyone can thrive.
You'll be responsible for
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Retaining and growing customer accounts
Retain and grow customer accounts, including increased commitment📝
Managing renewal process
Manage renewal process and negotiate multi-variable contracts📊
Providing accurate forecasts
Provide accurate and timely forecasts on a weekly basisKey criteria
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1+ years in B2B sales or account management
Experience focused on customer renewals in a business contextView
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Bachelor’s degree or equivalent
Educational background required for understanding business dynamicsView
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Proven track record of account management success
Demonstrated ability to manage a high-volume portfolio effectivelyView
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