New Relic1 follower3 jobs

Renewals Representative

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaSalesCustomer successPosted 5 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

The job is about joining a global team of innovators at New Relic, dedicated to shaping the future of observability. As a Renewal Representative, you will play a crucial role in ensuring customers renew their subscriptions on time while driving account growth and collaborating with various teams. The team values a diverse and inclusive environment, encouraging everyone to bring their authentic selves to work.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🔄

Owning the renewal lifecycle

Negotiating and finalising renewals by interacting with customer decision-makers and end-users, building positive relationships with the customer and internal teams.
📈

Driving account growth

Focusing on client retention and revenue expansion within your assigned book of business.
🤝

Cross-functional collaboration

Working closely with sales and customer success teams to identify opportunities for renewal and expansion within our existing customer base.

Key criteria

📈

7+ years in sales or customer success

Experience in renewing contracts and driving customer retention.

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🔄

Proven renewals success

Demonstrated track record of achieving high renewal rates.

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🤝

Strong relationship-building skills

Ability to effectively engage with internal and external stakeholders.

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A meaningful career starts with a match

View your fit

5 criteria for this job
7+ years in sales or customer success
Experience in renewing contracts and driving customer retention.

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Proven renewals success
Demonstrated track record of achieving high renewal rates.

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Strong relationship-building skills
Ability to effectively engage with internal and external stakeholders.

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Analytical skills with data
Experience using data to inform strategy and decision-making.

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Cross-functional collaboration experience
Proven ability to work with diverse teams to achieve goals.

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