Customer service and support Mid level jobs

Uber

Program Specialist IVSydney, NSW · Full-time

The APAC Program Specialist for the Global High-Risk Escalations team plays a vital role in enhancing Uber's customer support processes, particularly through social media interactions and escalations. This position is all about driving continuous improvement in the APAC SORT and ECR Programs, ensuring operations run smoothly and efficiently. Collaboration and communication are key, as the team values strong relationships with stakeholders to implement global operational updates.

Transport NSW

Manager Engagement & Customer AdvocacyMascot, NSW · Full-time

This job is about creating impactful outcomes for the people of New South Wales through customer advocacy and engagement services. By leading a specialist team, you will ensure that toll road users are at the center of decision-making, enhancing transparency and efficiency in a regulated environment. The team thrives on collaboration, innovation, and a commitment to public value.

Uniting

Disability Life Skills Supporter – NararaNSW · Part-time

This job is about making a meaningful difference in the lives of NDIS participants living independently in a supportive environment. By engaging with individuals facing various physical and mental health challenges, you will contribute to their daily living skills and confidence. The team values flexibility and inclusivity, offering a supportive atmosphere where everyone can thrive.

ComfortDelGro Australia (CDC)

NSW Customer Experience ManagerSeven Hills, NSW · Full-time

The Customer Experience Manager at CDC NSW is a pivotal role within the newly established Operational Support Group. This position offers an exciting opportunity to lead a dedicated team and enhance service delivery across the public transport network. Collaboration and a customer-focused approach are at the heart of how the team operates, ensuring every journey is safe, reliable, and centered around the needs of the community.

EML Group

Fast Track Case ManagerMelbourne, VIC · Full-time

The Fast Track Case Manager job at EML is all about making a positive impact on someone's life every day. This role involves proactively managing and finalising lower-risk workers compensation claims, ensuring that all claims are handled in line with EML’s policies and procedures. The team thrives on collaboration and support, creating a learning culture that fosters long-term career growth.

Apple

AU-Technical SpecialistAdelaide, SA · Full-time

As a Technical Specialist at Apple Retail, you will be at the heart of delivering an exceptional experience for customers. Your journey involves providing technical support and skilled troubleshooting, ensuring that customers feel empowered and excited about their Apple products. The team thrives on collaboration and inclusivity, working together to foster a culture where everyone belongs and is inspired to do their best work.

Amazon

Support EngineerSydney, NSW · Full-time

This job is all about being a part of the AWS Region Services team, where you will contribute to building secure, scalable environments for sensitive workloads. Your work will have a significant impact on Australia’s digital future, as you help customers succeed with innovative cloud solutions. The team thrives on collaboration, continuous learning, and a commitment to operational excellence.

Wellways Australia

StandBy Lived Experience Peer WorkerShepparton, VIC · Ballarat North, VIC · Full-time

The Lived Experience Peer Worker position at Wellways is all about connecting with individuals who have faced similar challenges related to suicide bereavement. This job plays a crucial role in empowering others through shared experiences and support. The team values inclusivity and collaboration, creating a warm environment where everyone can thrive.

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