Customer service and support Senior jobs

Jetstar Airways

Senior Manager, Voice & Chat ExperienceSydney, NSW · Full-time

The Senior Manager, Voice & Chat Experience is a pivotal leadership job within the Customer Care & Recovery portfolio at Qantas. This position focuses on optimising performance across various communication channels, enhancing customer experience, and delivering cost efficiencies. Collaboration with Digital and Purchasing teams is key to developing innovative solutions, and the team thrives on creativity and passion.

TPG Telecom

Senior Manager - Service & Retention (12m contract)Sydney, NSW · Contract

The Senior Manager, Service & Retention Lifecycle Marketing is a pivotal role that drives the strategy for service and retention communications across fixed and mobile products. This job is all about transforming essential communications into clear, customer-friendly experiences that build trust and support retention. The team thrives on collaboration, working closely with various departments to ensure effective communication across channels and brands.

Afterpay (Square)

Senior Lead, Australia Escalations Support (Square & Afterpay)Melbourne, VIC · Full-time

The Senior Lead, Australia Escalations Support at Afterpay and Square is a pivotal job that focuses on enhancing complaints resolution processes across two dynamic brands. This position plays a crucial role in driving escalations operations in the Australian market, ensuring customer satisfaction and regulatory compliance. The team values a culture of excellence, accountability, and continuous learning, working collaboratively to achieve strategic outcomes.

Unisys

Senior Technical Service DeskCanberra, ACT · Full-time

This job is about joining Unisys as a Level 1 Support Agent, where you will play a crucial role in providing exceptional IT support to Federal Government clients. Your contributions will directly impact customer satisfaction and operational efficiency. The team thrives in a collaborative environment, offering opportunities for growth and career progression in the exciting field of Information Technology.

Microsoft

Support Escalation ManagerSydney, NSW · Full-time

The Support Escalation Manager plays a vital role in managing escalated customer and partner issues within the Asia Technical Services organization. This position is an exciting opportunity to enhance your career while honing essential skills such as problem-solving, collaboration, and relationship management. The team thrives on a culture of growth, innovation, and inclusion, working together to empower customers and exceed their expectations.

Vanta

Senior Integrations Support EngineerSunshine West, VIC · Full-time

As a Senior Integrations Engineer at Vanta, you will play a pivotal role in ensuring seamless integration support for our customers. This job is all about bridging support and engineering, driving execution within the integrations support squad while building processes to scale our operations. Join a kind and talented team dedicated to empowering businesses to improve their security and prove it with ease.

Microsoft

Senior Customer Experience Engineer, SecurityAustralia · Full-time

The Customer Experience Engineering (CxE) CARE organization at Microsoft is dedicated to enhancing customer support and security. As a Customer Lead Engineer (CLE), you will play a pivotal role in guiding strategic customers through their journey with Microsoft Security products. The team thrives on innovation, empathy, and collaboration, ensuring that every engagement builds trust and long-term success.

Vanta

Manager, Technical SupportSydney, NSW · Full-time

As a Manager, Support at Vanta, you will lead the APJ Support team, tackling complex technical issues and enhancing Premium Support experiences. Your leadership will be pivotal in shaping a customer-centric approach while driving operational excellence and AI integration. The team thrives on collaboration, accountability, and a commitment to delivering exceptional customer experiences.

Customer service and support Senior jobs

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