Senior jobs in Melbourne

MUFG Pension & Market Services

Head of Omnichannel TransformationDocklands, VIC · Contract

The Head of Omnichannel Transformation is a pivotal job at MUFG Retirement Solutions, leading the charge in designing and delivering an enterprise omnichannel strategy. This job is crucial for transforming customer interactions and back-office operations, ensuring seamless journeys for clients. Collaboration is key, as the team works closely with Technology, AI & Automation, Operations, and Customer Experience leaders to break down silos and enhance service outcomes.

TAL Australia

Senior Claims Specialist, Group Claims - AusSuper (Specialist Team)Melbourne, VIC · Full-time

The Senior Claims Consultant at TAL plays a vital role in managing complex life insurance claims, ensuring compliance with regulations, and delivering exceptional customer service. This position offers an opportunity to make a direct impact on the lives of Australians while working in a collaborative and supportive environment. TAL values flexibility, inclusivity, and personal growth, making it a fantastic place to develop your career.

Computershare Australia

Team Lead - CampaignsAbbotsford, VIC · Full-time

As a Georgeson Communications Centre Team Leader, you will play a vital role in delivering high-quality omni-channel contact centre services. Your leadership will inspire and motivate a team, ensuring alignment with client objectives and business priorities. Collaboration across teams and a focus on continuous improvement will shape both team success and the overall client experience.

EML Group

Senior Claims ManagerSydney, NSW · Brisbane, QLD · Adelaide, SA · Melbourne, VIC · Perth, WA · Tweed Heads, NSW · Gosford, NSW · Canberra, ACT · Geelong, VIC · Parramatta, NSW · Newcastle, NSW · Full-time

EML is a leading Workers Compensation and Personal Injury Claims Management business dedicated to helping individuals regain their lives through ongoing support during their return-to-work journey. With over 4,000 dedicated employees, EML fosters a learning culture that invests in its workforce for long-term career growth. Join a purpose-driven organization where collaboration and mentorship are at the heart of the Claims team.

Afterpay (Square)

Senior Lead, Australia Escalations Support (Square & Afterpay)Melbourne, VIC · Full-time

The Senior Lead, Australia Escalations Support at Afterpay and Square is a pivotal job that focuses on enhancing complaints resolution processes across two dynamic brands. This position plays a crucial role in driving escalations operations in the Australian market, ensuring customer satisfaction and regulatory compliance. The team values a culture of excellence, accountability, and continuous learning, working collaboratively to achieve strategic outcomes.

Vanta

Senior Integrations Support EngineerSunshine West, VIC · Full-time

As a Senior Integrations Engineer at Vanta, you will play a pivotal role in ensuring seamless integration support for our customers. This job is all about bridging support and engineering, driving execution within the integrations support squad while building processes to scale our operations. Join a kind and talented team dedicated to empowering businesses to improve their security and prove it with ease.

Computershare Australia

Senior Business AnalystMelbourne, VIC · Full-time

This job is about joining the Computershare Utility Services team as a Senior Business Analyst, where you will play a crucial role in delivering process, organizational, and system change. Your work will have a significant impact on both external and internal clients, contributing to continuous improvement solutions. The team thrives on collaboration, innovation, and a flexible work culture that supports your growth.

EnergyAustralia

Incident & Problem Management LeadMelbourne, VIC · Full-time

The Incident and Problem Management Lead job is all about taking charge of managing major business-impacting incidents and ensuring swift service restoration within agreed Service Level Agreements (SLAs). This role is crucial for maintaining service excellence and fostering a supportive team culture where exceptional communication skills shine while interacting with diverse internal and external customers. The team values flexibility and work-life balance, offering time off options to ensure everyone thrives in a fast-paced environment.

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