Senior jobs in Melbourne

Afterpay (Square)

Senior Lead, Australia Escalations Support (Square & Afterpay)Melbourne, VIC · Full-time

The Senior Lead, Australia Escalations Support at Afterpay and Square is a pivotal job that focuses on enhancing complaints resolution processes across two dynamic brands. This position plays a crucial role in driving escalations operations in the Australian market, ensuring customer satisfaction and regulatory compliance. The team values a culture of excellence, accountability, and continuous learning, working collaboratively to achieve strategic outcomes.

Vanta

Senior Integrations Support EngineerSunshine West, VIC · Full-time

As a Senior Integrations Engineer at Vanta, you will play a pivotal role in ensuring seamless integration support for our customers. This job is all about bridging support and engineering, driving execution within the integrations support squad while building processes to scale our operations. Join a kind and talented team dedicated to empowering businesses to improve their security and prove it with ease.

JB Hi-Fi

Customer Solutions Team Lead – Post Sales SupportSouthbank, VIC · Full-time

This job is all about providing exceptional leadership to the Customer Solutions team at The Good Guys. By ensuring a positive channel experience and effective resolution of issues, you will play a crucial role in enhancing customer engagement and loyalty. The team thrives in a fast-paced, diverse environment where creativity and ideas are celebrated, making it a fantastic place to grow your career.

Bellroy

Customer Operations LeadCollingwood, VIC · Full-time

As a Customer Operations Lead at Bellroy, you will play a crucial role in ensuring that the systems and processes behind customer support are efficient and effective. Your work will directly impact how well the team can serve customers and maintain their trust. Collaboration is key, as you will work closely with various teams to implement strategic improvements and ensure that operations scale smoothly.

Microsoft

Technical Support Engineer - Windows Directory ServicesSydney, NSW · Melbourne, VIC · Full-time

The Senior Technical Support Engineer job is all about empowering customers by solving complex technical issues and enhancing their experience with Microsoft products. This role is crucial in building trust and confidence, as you will be the go-to person for resolving challenges and driving product improvements. The team thrives on collaboration, innovation, and a shared commitment to customer success.

Computershare Australia

Senior Business AnalystMelbourne, VIC · Full-time

This job is about joining the Computershare Utility Services team as a Senior Business Analyst, where you will play a crucial role in delivering process, organizational, and system change. Your work will have a significant impact on both external and internal clients, contributing to continuous improvement solutions. The team thrives on collaboration, innovation, and a flexible work culture that supports your growth.

Unisys

Senior Technical Field EngineerCanberra, ACT · Perth, WA · Sydney, NSW · Melbourne, VIC · Full-time

The Field Engineer job is all about installing, diagnosing, maintaining, and servicing computer-related products like desktops, laptops, and printers. This role is crucial for ensuring that end users have the support they need to stay productive and satisfied. The team thrives on collaboration and professionalism, always aiming to provide top-notch service to clients.

EnergyAustralia

Incident & Problem Management LeadMelbourne, VIC · Full-time

The Incident and Problem Management Lead job is all about taking charge of managing major business-impacting incidents and ensuring swift service restoration within agreed Service Level Agreements (SLAs). This role is crucial for maintaining service excellence and fostering a supportive team culture where exceptional communication skills shine while interacting with diverse internal and external customers. The team values flexibility and work-life balance, offering time off options to ensure everyone thrives in a fast-paced environment.

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